PRICES
Unit prices quoted are Ex-Works Ronchi dei Legionari (Italy). The prices don’t include government-imposed taxes, that shall be added to the quoted price. Prices are subjected to change without notice.
THE ORDERING PROCESS
Customers initiate the process by placing a written purchase order either directly with us or through one of our representative showrooms by mail or fax, accompanied by a 50% deposit to guarantee the order. Price quotations are valid for 90 days, unless otherwise stated in each Proforma Invoice. Following Porte Italia Interiors’ receipt of an order we send an acknowledgement. This details the order specifications and enumerates particulars applicable to that order, such as delivery time and additional items such as any custom order changes. Customer should examine the Proforma Invoice and then sign and return the copy to Porte Italia Interiors.
CUSTOM ORDERS
We are responsive to custom orders because we know there are times when this might be required. Our artistic staff pays close attention to color and decoration and prefers to have samples of the room’s fabric, carpet, and wall coverings when executing special custom colors in order to ensure overall compatibility. This service incurs additional costs that will be added to our quotation price for custom orders, as it usually adds time to the standard production cycle, particularly when custom-dimension frames are required. On rare occasions, we may decline to quote a custom order when we deem it to be outside our product line’s strategic footprint.
PRODUCTION TIME
In order to expedite the production of your furniture, Porte Italia Interiors has invested a lot in the stock ready to be shipped in a few weeks. If a piece is required in special custom size, we prefer to inform you about production time when we pass the Proforma Invoice. If we have to organize the shipment, shipping time depends on destinations and shipment method. All quoted completion and delivery dates are estimates only. Orders will be placed into the production schedule upon receipt of all specifications and a 50% deposit.
SAMPLES OF COLOR AND DÉCORATION
We are able to offer a painted and decorated wood sample for approval before commencing the finishing process. Since our artists do this on request, it can add at least 2 extra weeks to the overall production cycle. We offer samples only in conjunction with firm orders and at an extra fee.
CHANGE ORDER POLICY
Once a Proforma Invoice is signed and submitted to Porte Italia Interiors and the 50% deposit has been received, production is started on that order. Should you need to make any changes to an order after it is in production, you must send a written request. When we receive it, we`ll advise you if we are able to satisfy your request. On occasion, it may be impossible to accept a change order. However, if a change to the order can be accepted, then a “change order fee” may be applied.
CANCELLATION POLICY
Custom orders can not be canceled or refunded after 10 working days from our receipt of the order. Changes or cancellations of standard or custom orders require prior written approval from Porte Italia Interiors. Such orders will be subject to change, cancellation or restocking fees of 25% of the selling price.
ORDERING PROCESS
The balance, including any freight charges, is due prior to shipment of the order. All quoted completion and delivery dates are estimates only. Orders will be placed into the production schedule upon receipt of all specifications and a 50% deposit. Due to the fact that Porte Italia finished are applied by hand, there can be a slight variation in color, tone and character. Because of this we strongly suggest that orders with multiple pieces be produced at the same time to minimize these differences.
SHIPPING
The Total Order Balance Due must be received by Porte Italia Interiors before shipping. Porte Italia Interiors prepares items for shipping with branded cardboard boxing. We are able to give boxed freight costs on request. If you need special wood boxes or wood crates we need to know in advance and an extra fee will be applied to the balance due. We strongly suggest double-checking the boxed items upon receipt, unpacking and inspecting them. In order to guarantee the high quality of Porte Italia Interiors’ products, as agreed by the International Transport Convention, we suggest you to sign and date always the delivery documents and indicate near signature the following line: “Accepted with reserve of the state of goods.” Items that are boxed are shipped in Porte Italia Interiors` best judgment.
INSPECTION OF THE MERCHANDISE
It is the customer’s responsibility to ensure the presence of a qualified individual to inspect the order carefully as soon as possible and notify Porte Italia Interiors if there are any problems, other than damage, within 2 working days of delivery of the order. Title to all merchandise shipped passes to the purchaser upon delivery to the freight carrier. Porte Italia Interiors is not responsible for damage in transit or damage occurring after the transportation company has accepted the merchandise in good order. It is the responsibility of the receiver to inspect all merchandise upon receipt and to note any visible damage or shortage prior to accepting delivery.
IN CASE OF SHIPPING DAMAGE
Any evidence of the possibility of damage (including external damage to the shipping carton) must be indicated on the receiving papers in case there is concealed damage. In the event there is concealed damage, a written claim must be made with Porte Italia Interiors within 2 days after delivery of the shipment and photographic documentation should be provided, if possible. In addition, all merchandise must be retained in the original shipping container at the place of the delivery for a period of 10 days after Porte Italia Interiors has received written notice of the damage, in order that the shipping company may make an inspection.
PAYMENT AND RELEASE POLICY
All merchandise ready for delivery must be paid for and shipped to the customer or the customer’s receiving warehouse within 30 days after receiving the balance due notice. Merchandise which is not paid in full after 60 days from the balance due notice will start incurring a monthly storage fee. If payment in full (including any accrued storage fees) has not been received within 90 days of the balance due notice then Porte Italia Interiors reserves the right to retain the merchandise and to declare a forfeiture of the deposit as liquidation of damages. Porte Italia Interiors retains title to all merchandise until fully paid for by the customer.
WARRANTY
Porte Italia Interiors warrants all merchandise against defects in materials and workmanship for one year from date of receipt by customer or receiving warehouse, whichever is sooner. The warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. If the merchandise is determined by Porte Italia Interiors to be defective, the merchandise will be replaced within the normal production time period required to reorder and manufacture the same product.